Frequently Asked Questions (FAQ)

FAQS

1) What is CRBookings 

We are an online booking platform that helps customers reserve tours, activities, and travel experiences. Some services are operated by third-party providers.

2) How do I know my booking is confirmed?

Your booking is confirmed once:

  • payment is successfully completed, and

  • you receive a confirmation email from us with your booking details.

3) Do I receive a receipt?

Yes. After checkout you will receive:

  • an email receipt/payment confirmation, and

  • booking details (tour/service, date, time, meeting point, etc.)

4) What payment methods do you accept?

We accept secure payment methods through our payment processor, including:

  • credit/debit cards

  • digital wallets (when available)

  • other supported methods displayed at checkout

All payments are encrypted and processed securely.

5) Is my payment secure?

Yes. We use secure payment processing technology and fraud prevention systems. We do not store full credit card details on our servers.

6) Can I pay using Cash App?

If Cash App Pay is available at checkout, you will see it as an option. Availability depends on the payment provider and supported regions.

7) Can I change the date of my tour?

Yes, in most cases rescheduling may be possible depending on:

  • availability

  • operator schedule

  • timing before the tour

Please contact us as soon as possible to request a change.

8) What is your cancellation and refund policy?

Unless stated otherwise on the tour listing:

  • cancellations 48 hours or more before the scheduled start time may qualify for a refund (minus processing fees)

  • cancellations within 48 hours are non-refundable

  • no-shows and missed tours are non-refundable

For full details, please visit our Refund Policy page.

9) Why are processing fees sometimes non-refundable?

Some payment processors and card networks do not return processing fees after a charge is refunded. In those cases, the fee may be deducted from the refund amount.

10) How long do refunds take?

Approved refunds usually take:
✅ 5–10 business days
depending on your bank/card provider.

11) What happens if my tour is cancelled by the operator?

If the operator cancels the service due to weather, safety, or operational reasons, you may be offered:

  • rescheduling, or

  • a full refund

12) What if the weather is bad?

Some tours operate in light rain, but can be cancelled in unsafe conditions.
If cancelled, you’ll receive instructions by email and we can reschedule or refund based on the situation.

13) Do you offer refunds for “no-show”?

No. If you do not attend the tour or arrive too late, the operator may not be able to accommodate you, and the booking becomes non-refundable.

14) Do I need to bring my ID?

Some tours may require identification (passport, driver’s license). If required, it will be mentioned in your booking confirmation.

15) Are pickup / transportation included?

It depends on the specific tour.
If transportation is included, the meeting point / pickup details will be listed clearly.

16) Can I book for a group?

Yes. Most tours allow multiple travelers in one booking. Please verify maximum group size in the tour description or contact support.

17) What if I entered incorrect details (name/email/date)?

Contact support immediately. If the tour has not started, we can usually fix the details.

18) How do I contact support?

You can contact us anytime:

email:
 info@crbookings.com
ecommercial23@outlook.com
Phone: +1 315-898-1185

19) I don’t recognize a charge on my statement. What will it show as?

The charge may appear using a descriptor related to our platform (CRBookings / Clear-Vacations).
If you are unsure, contact support and we will confirm the transaction details.

20) Do I have to create an account to book?

No. Guest checkout is available. Creating an account is optional.

21) Can I dispute/chargeback a charge?

We strongly recommend contacting support first. Most issues can be resolved quickly without filing a dispute.

We keep proof of:

  • confirmations

  • receipts

  • communications

  • booking fulfillment details

22) What currencies do you use?

Prices are displayed in USD unless stated otherwise.

23) Do you sell physical items?

No. We sell travel services and reservations. No shipping is involved.

24) Can I get an invoice?

Yes. If you need a formal invoice for business/travel expense purposes, contact support and we can provide it.